Warranty Return and Refund Policy

 

Warranty Return and Refund Policy

The Sales of Goods Act 1979 is an Act that regulates the sale of goods that are bought and sold in the UK and the binding contract between both parties. The contract of sale states that the transfer of property from a seller to a buyer is completed through a money transaction, known as the price.

Goods must determine a level of satisfactory quality for the price that the consumer is willing to pay, and meeting the description and relevant factors at time of purchase. These factors might include the level of expectation that an item may conjure, for example, second hand goods will provide much less expectation than that of a brand new product which will have a much higher expectation with regards to its quality and will cause concern about expectation if it has a defect.

Goods should be fit for purpose, i.e that they are capable of carrying out the purpose for what they were designed to do. A seller should express the purpose of their goods and has a responsibility to make sure that they attain that state.

The Sale of Goods Act amendment in March 2012 states that if a fault occurs with a product within the first 6 months of purchase, the consumer is entitled to assume that it was sold to them with the defect present.  This means that the goods were not of a reasonable standard at the time of purchase and the vendor is in breach of their statutory and contractual obligations, whereby the Act protecting customers through their statutory consumer rights.

Referring back to the original Act of 1979, these consumer rights covers anyone who purchases faulty goods becomes entitled to a free refund(either in full or in part), replacement or repair service, and the onus falls on the retailer to provide this.

 

Warranty

All hardware must be returned in original packaging or it will be refused

All Hardware is supplied with 1 year warranty and is Non transferable  with original customer only.

Filaments:

As a customer it is your choice where to buy filaments from but:

Any issues related to extrusion, blocked nozzles, stepping, poor layer adhesion etc on any printers will not be covered under warranty or support unless Scinyk 3D Printer Market filament is used on the printer.. We know all the settings for our filaments on all our printers and know this filaments works perfectly.

If a fault arises in first 7 days that cannot be resolved easily we will collect and replace the hardware, for the balance of the 1 year warranty we supply parts and you fit them for speed or you can obtain an RMA number ands ship the printer back for repair or replacement at our discretion.

We are happy to carry out service repairs for your printer warranty parts are free labour is charged at 39.95 per hour

Any hardware that has any physical customer modification on it or firmware will invalidate any warranty from Scinyk 3D Printer Market.

Please note; no refunds are applicable to any software.

Returns

All returns must be authorised with an official RMA number prior to shipping, unauthorised returns may not be accepted.

Buyer is responsible for all shipping charges and goods in transit insurance, no refunds on shipping are applicable. Scinyk 3D Printer Market cannot be held responsible for products that arrive back damaged due to products not being shipped back in original packaging.
Items purchased within 30 days deemed faulty will be exchanged like for like , any item that is faulty after 30 days is covered under manufacturer warranty to be repaired or replaced at the manufacturer discretion.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any hardware bought in error and box is opened will be subject to a 20% restocking fee and accepted back at management discretion.

To complete your return, we require a receipt or proof of purchase and must be authorised with an RMA number

Any customer wishing to return unused new sealed goods for a refund after 30 days please note there is a 20% restocking fee.

Refunds (if applicable)
Once your return is received within 7 days of purchase and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

Email: sales@the3dprintmarket.com

Tel.01530 811 004

Exchanges (if applicable)
We do not replace items if they are customer damaged.

Shipping
To return your product, you should first contact us and get your return authorised with an RNA number. You should then mail your product to:

Heron House Forest Hill London SE23 3HJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.